Delivery and Returns Policy at Mia Jafari London online store
We are delighted with your visit to Mia Jafari London online store and we would like to take this opportunity to thank you for your custom.
We appreciate that sometimes the items you have chosen and ordered on our website may not fully meet your expectations and you might wish to return the goods.
Please have a good look at our delivery and returns policy which were created for your convenience and satisfaction.
I have placed my order, what happens next?
Please note that once an order has been confirmed it is not possible to cancel it. Orders are processed Monday to Friday and any order received after 3 pm Friday may not be dispatched until the following Monday.
Where and when do you deliver?
We deliver internationally. On all items in stock we deliver from Monday to Friday, excluding Bank Holidays.
What happens if I am not at home on the delivery day?
If you are not home when the selected carrier attempts to deliver your parcel they may leave it with a neighbour, in a secure spot or will leave a calling card with further instructions on how to collect from the local depot or arrange redelivery. Whilst our team will do everything we can to ensure as speedy and efficient delivery as possible, it is your responsibility to arrange a delivery address that is most convenient. Occasionally events beyond our control may result in your parcel being delayed and we cannot be held responsible for this.
How do you deliver?
We use next Day Delivery for all orders based in the UK. This will be sent via courier on a next day delivery (order must be placed before 4pm that day) and may require a signature on receipt. You will receive a tracking number once your order has been dispatched.
Next Day Delivery is not available to the following postcodes: AB, BT, GY, HS1-9, IM, IV1-56, JE, KA27-28, KW1-17, PA20-78, PH19-50, TR21-25, ZE1-3.
We use Royal Mail International track and trace for all international orders. The delivery time will depend on your country of residence but as a average orders with Europe take 3 working days and orders to the rest of the world between 5 and 7 working days.
NOTE: If your parcel does not arrive within the given time frame please notify us so we can look into it for you. Please be aware Royal Mail do not classify a parcel lost until 15 working days have passed.
How long do I have to return the items I am not happy with?
In addition to the Distance Selling Regulations 2000 you have 14 days to return any unwanted items for a refund which will be credited to your original method of payment. All returned items must be in the same condition as received and have all tags attached.
How do I return my order?
- All items need to be sent back to us (including the boxes/packaging) in perfect condition, unused, unwashed and with the original packaging intact.
- We strongly advise that all goods be returned via a recorded method of delivery (i.e. Royal Mail signed for, Royal Mail Special Delivery or via a courier) and that you get a ‘proof of posting’ certificate from your Post Office or carrier. This will cover you if the goods are lost in the post. Sequined Ltd will not be held responsible for any returns that do not reach us and you will remain billed for lost items.
- Sequined Ltd does not cover the cost of returns (unless stated otherwise).
- To return a product please email firstname.lastname@example.org with your order number and RETURN in the heading and we will send you a returns form.
How long does it take to process returns?
Refunds will be processed within a maximum of 15 days after receipt. You will receive an email to confirm once the refund has taken place but it may take a few days to show on your bank statement.
Do you refund postage?
Please note we will only refund the postage and packaging charge for sending the product to you if the product is damaged, faulty, or does not match your order.
What about if I want to do an exchange? Will I have to pay for the postage?
Exchanges will be dealt with as soon as we receive your returned goods. If the exchange is for something of a higher value we may require some of your card details again. Alternative products can be exchanged according to our stock availability. If we do not have the desired replacement you will receive a full refund and an email confirming this.
You will need to pay for the original item to be returned to us.
What about our return policies for sale and discounted Items?
Items on sale or discontinued items can only be returned within 7 working days starting the day after delivery to you.
What about our return policies for suspected faulty goods?
In the rare and unfortunate event of your item is faulty, please accept our apologies and contact us to discuss your options.
For UK customers, please return any suspected faulty items via either Royal Mail Recorded, Signed For or Special Delivery. On further inspection, in the event that your goods are deemed faulty we will reimburse your return postage fee up to the value of £7.50, back onto your card. This does not affect your statutory rights.
Can someone help me if I have questions about my purchase, delivery or returns policy?
If you need any further details regarding our delivery or return procedures please get in touch with us via our contact us page.